• General website

  • Is product packaging suitable for reuse?

    Packaging for L'Oréal Paris cosmetics products is always as simple as possible and is, in addition, focused on the safety of the consumers. For us, the packaging of a product has an important function. Because our products are intended to be applied to the body, the packaging of the products must protect and ensure that they are harmless. In recent years we have taken all initiatives (such as, for example, replacing PVC with other materials), so our products can be stored without compromising quality, because the breaking down of PVC can be problematic. Such initiatives collectively reduce the impact of our products on the environment. It is important to note that the consumer's safety is our priority. Our products are used in the bathroom and sometimes by children. If a glass product falls or breaks, it can cause injuries; meanwhile with plastic packaging this danger does not exist. In addition, transportation of plastic packaging requires less energy than for glass packaging:it creates less pollution, because it is lighter to transport and this is why it uses less energy.

  • Do you use retouched images?

    We believe that it is important to create honest and transparent advertisements. We follow a strict code of conduct and we strive not to mislead or exaggerate the effects that a product can achieve in our advertisements. We also make sure that images comply with advertisement codes in the Netherlands.

  • Can I trust your TV commercials?

    We consider it important to create honest advertisements. We follow a strict ethics codes, where it is indicated that we do not deliberately exaggerate the claims in the communication, with regards to both the environment and society. All results that we mention in our TV commercials are thoroughly and scientifically researched, and are independently approved and confirmed before we demonstrate them to the public. Some retouching is sometimes required from a technical perspective, but it cannot be in any regard misleading in connection to the performance of the advertised product.

  • Does L’Oréal test on animals?

    Worldwide, L'Oréal no longer tests products or ingredients on animals. In addition, L'Oréal asks others not to test on animals. The rare allowed exception is when regulatory authorities require it for regulatory purposes.

    Find <a href="http://www.loreal.com/csr-commitments/l%E2%80%99or%C3%A9al-answers/the-question-of-animal-testing">here</a> more information.

  • Where can I find a list of ingredients for a product?

    The European Community has asked the cosmetics industry to indicate on each product all of its ingredients for greater transparency. Following harmonization on the European level, the international nomenclature INCI (International Nomenclature of Cosmetic Ingredients) is used to indicate ingredients. The INCI names of all ingredients used are standard for European countries on product packaging. If would like additional information, you may contact the Information Center from Monday to Friday, 9 am to 4:30 pm, by calling 023 - 5499 500

  • Hair color

  • Is it safe to color your hair?

    Hair coloring has been thoroughly researched and its safety has been repeatedly confirmed by independent scientists and regulatory authorities. Consumers can use our hair color in complete confidence, as long as the instructions are properly observed.

  • Do allergies occur often during hair coloring?

    No, it happens rarely. Many people can be allergic to a great number of substances, among which are nutrients and natural products. Reactions to hair color are indeed very rare. These reactions can originate among a small number of people, especially those who have received a temporary tattoo, such as “black henna” tattoo.

  • Can allergic reactions to hair color agents be prevented and if yes, how?

    You can identify allergic reactions of the skin during the hair coloring process in a timely manner, and they may be prevented. Any reactions can be identified by performing an allergy warning test on the skin 48 hours before using the product . For that reason we clearly provide important information about safety on all our products: 

    DO NOT USE: 
    If you already had an allergic reaction after using hair color. 
    If you have an itchy or damaged scalp.

    BLACK HENNA TATOO: if you have ever had a black henna tattoo: even if it has been long time, you have probably developed an allergy without knowing it. Do not take this risk. Use this product if you have performed an allergy warning test 48 hours prior to use. 

  • After applying hair color, how can I prevent the product from running and leaving spots on my face?

    In order to prevent spots on your face, wipe away excess product with a cotton disk or sponge.

  • Skin care

  • How can I achieve the best possible results when using a self-tanner?

    Choose a light or medium-toned product, so that you will achieve more natural-looking results. Before using the product, you should cleanse and scrub your skin with a wash cloth or sponge in order to remove dead skin cells and to prevent streaking or spotty results. For even results, women should shave their legs 12 hours before applying the product. Apply the self-tanning product lightly and evenly. Use less product on dry and thickened skin, such as around your ankles, knees and elbows. These areas often absorb less product. Five to ten minutes after applying the product, rub some lotion into your elbows and knees to ease the effect. Rub lotion into your wrists and from the back of your hands to your arms. Rub lotion into the ankles and from the upper part of your feet to your legs. After you have applied the product on your face and body, wash your hands with water and soap to prevent discoloration of your palms, and use a wet towel on the underside of your feet. Check to ensure that you have completely removed the product from under your nails. Use a cotton disk to apply self-tanner to the top of each hand. In order to prevent spots on your clothes, wait until the product has completely dried, usually about 20-30 minutes. Most self-tanning products contain no protection and they do not protect your skin from sun damage. If you go out in the sun, first apply a sunscreen with a suitable sun protection factor (SPF).

  • Hair care

  • Are there factors that can cause dandruff?

    There are many factors that influence dandruff: hormonal imbalance, stress, excessive perspiration, unsuitable or very aggressive shampoo, intensive scalp massage, temperature changes (namely in the winter, when it is cold outside and warm inside).

  • Do men and women have equal chances for dandruff?

    Yes. Dandruff occurs in 45% of the population, regardless of sex or ethnicity.

  • Does dandruff depend on age or other factors?

    Dandruff is not affected by the age. However, such external factors as stress and pollution, or internal factors such as seborrheic eczema may disrupt the microbial balance, and the scalp renewal cycle can be accelerated, resulting in dandruff flakes.

  • What can I do to achieve the best results with shampoo products?

    Use shampoo as follows: Thoroughly wet your hair. Dispense a small amount a shampoo into your palm and distribute it throughout your hair. Massage the shampoo gently into your scalp with your fingertips in a circular motion (do not rub or scour) and then throughout the lengths of your hair. Let shampoo absorb for 2-3 minutes and then rinse.

  • Product Ingredients

  • Do you use methyl isothiazolinone (MI) in your products?

    The highest priority of L'Oréal is the safety of our consumers and we only use  preservatives with strict safety requirements. When there is a concern about a preservative, safety is assessed by the Group, along with the industry. For that reason, in 2013 we pro-actively decided to phase out methyl isothiazolinone (MI) in products that remain on the skin. Moreover, L'Oréal does not use MI in its hypoallergenic, baby and sun protection products. We closely follow the review on the safety of MI carried out by the European Commission. The review helps to define the safe use of MI as a preservative in rinsing cosmetic products at the most efficient concentration level.

  • Do you use hormone disruptors in your products?

    We are following with interest the concern in connection with so-called hormone disruptors in cosmetics. For a long time we have studied the field of endocrine modulation and we have fully integrated it in the parameters used for the safety assessment of ingredients. All new commodities have been screened and the ingredients that we already use are constantly evaluated. We guarantee that our products are safe.

  • Do you use plastic microbeads in your products?

    L'Oréal takes the issue of its impact on the environment very seriously and is determined to ensure that all products have the best environment profile.  Since 1995 we have operated a research laboratory that is specialized in the evaluation of the influence of our formulas on aquatic ecosystems.

    L'Oréal has decided to openly express the concern about plastic microbeads and is determined to remove all polyethylene microbeads from its scrubs by 2017.
    The phasing out of the ingredient is a complicated process. It requires the analysis and identification of a reliable alternative that meets multiple criteria (among which are the safety of people and the environment, effectiveness, sustainable supply of commodities and general costs). The Group is searching for a natural alternative (for example, mineral particles or seeds of fruits), which offers the same effectiveness and safety.

    You may be perhaps also interested in our general promises and environment profile. We have the intention to reduce our environmental footprint by 60% by 2020 compared to 2005. We plan to reduce our CO2 emissions in absolute terms by 60%, as well as our water usage per end product, and waste per end product by 60% in comparison with 2005. Our teams work everyday to improve our impact on the environment from our locations and distribution centers. In addition, we intend to not send any waste to garbage disposal sites and to lower CO2 emissions from our transport by 20% per end product in comparison with 2011.